As new product registration forms are immediately available once an order is considered to be paid in full, these orders cannot be cancelled, and no refund shall be provided. However, in the event that a state returns a form which has been generated from our system, (1) indicating that a newer form should be submitted instead, or (2) due to KRS error, we will provide a new form to you, free of charge, using the new state revision/template. This offer shall expire six weeks after the order has been paid in full. Orders containing only electronic based registrations or renewals and paid by credit card or ACH debit may only be cancelled on the same business day that they are created. Forward the original email receipt to us at Support@kellyreg.com and include “REQUEST TO CANCEL ORDER” in the subject line. Cancellation requests must be received by 5pm EST.